Frequently Asked Questions

Q1. What are your hours?

Our Call Center is available Monday through Thursday from 8:00 a.m. to 5:00 p.m. Our Richfield location is open for appointments only Monday through Thursday from 8:00 a.m. to 5:00 p.m. 

Q2. Do you sell to the public?

Yes, orders can be placed over the phone, in person at our showroom or online through this website.

Q3. Is your store open to the public?

Our store is open to the public for appointments only Monday through Friday from 8:30 a.m. to 5:00 p.m.

Q4. Do I need a prescription?

Yes, if you want the equipment or supplies funded through your insurance. Please note however that certain products require a prescription even if they are private pay.

Q5. Why does Insight Medical Supply exist?

Insight Medical Supply was founded to be a customer service driver and customer first company. This continues to be the cornerstone of our existence today.

Q6. Is there parking outside of the building? Do I have to pay for parking?

Parking is available on the back side of the building at no cost.

Q7. How much will I pay if the item I am purchasing is billed to my insurance?

We bill your insurance company for the total amount and will send you a statement for any amount that is not covered. The amount due depends on your insurance company’s policies regarding co-pays and deductibles.

Q8. What insurance does Insight Medical Supply accept?

We accept some insurance policies, however you must check with your insurance carrier to ensure we are an in-network provider.

Q9. Can I call ahead with an order and then have it ready and waiting for me to pick up?

Yes, in fact many customers of Insight Medical Supply call in their order and pick it up next day.

Q10. Can I place my order on

Yes, you can place your initial and recurring orders through our website using either your insurance information or credit card.

Q13. How do I obtain custom diabetic shoes?

Insight Medical Supply has a Certified Diabetic Shoe fitter on staff to assist customers with fitting, choosing and ordering the shoes they like. Contact our customer service line at 612-223-8644 to schedule an evaluation.

Q14. Do you provide emergency repair service?

Yes, we have service technicians available 24 hours a day, seven days a week.

Q15. What will my co-pay be?

Your co-pay will depend on the current insurance plan you have. It is the responsibility of the customer to determine what percentage of the transaction will be covered and what they will pay out-of-pocket.

Q16. Why does payment for non-covered services have to be paid for up front and not billed to me after the product is received?

Payment is due at the time service is provided for all private pay items.

Q17. Will insurance pay for mobility devices when they are used primarily outside of the home?

Medical Assistance may, in some instances, consider coverage. Most other insurances will not.

For any other questions please email us at or call us 612-223-8644